Rise With SAP Support
Every business is completely different to some extent. Choosing your rise with SAP support partner is not always as easy as comparing support services, levels of service, and prices. When choosing your strategic SAP a potentially broader SAP service partner, multiple aspects should be considered to ensure that you have made the best and most appropriate choice.
From your journey to S/4HANA, the impact of closely connected clouds, analytics, relevant industry expertise, and, of course, the connection of the SAP service itself to your SAP roadmap, you need a commitment model that demonstrates a true understanding and appreciation of your business, one that is based on a standard goal to help you get the best from SAP and your in-house SAP expertise.
Rise With SAP support services for the future successful business
Our Rise with SAP support services offers clients a complete range of technical and functional services locally, nationally, and internationally. With our dedicated INDIA SAP support desk, we offer customized SAP packages that meet your unique business needs.
As a certified SAP consulting partner, we tend to perceive that maximizing the value of SAP is critical for your organization. By extending your existing team’s support or providing full support, we assist you to realize SAP’s full potential with our state-of-the-art resources and help you make full use of your investment, ensure business continuity and reduce risk. Our SAP Support Center is a certified SAP Partner Center of Expertise and may provide support at the 1st, 2nd, and 3rd levels across a wide range of SAP modules, both for cloud and local solutions.
With our SAP support services, Get a synchronized experience
Get the consistent and reliable support you would like for all your SAP solutions, no matter how they are deployed– within the cloud, on-site, or in hybrid scenarios. Our SAP drives simplicity by synchronizing our support offerings and reducing the complexity of managing hybrid landscapes dramatically. Regardless of how your software is deployed, You will receive the similar superior support that you expect from SAP retail industry solutions.
Wide Range of Support Services
Clyptus optimizes your in-house resources by offering you a broad range of SAP support services. We help you focus on mission-critical issues, and enable you to offload day-to-day operations. Our services are ideally suited to organizations that have deployed SAP and are looking to minimize ongoing maintenance and support costs and utilize knowledge transfer to educate their staff and perform Process improvement
ENHANCEMENTS & PROJECTS
- Enhancements, acquisitions, divestitures, upgrades
- Year-end and other small projects, service packs
- Functionality Assessment
- Feasibility analysis of SAP functionality for business
- Requirements
CONTINUOUS IMPROVEMENTS
- Training Activities
- Testing
- Expansion (e.g. GTS, Seasonal procurement)
- Strategic Planning
- New modules and functional
By leveraging our skilled professional team working in tandem with your IT department, we can help you leverage SAP investment to reach your company’s goals while providing you with a level and predictable cost structure. Our experts can deliver answers to your help desk queries faster, providing SAP expertise at their fingertips and providing you with the data to ensure that your SAP performance is meeting your business goals.
SAP SUPPORT SERVICES COVERAGE LEVELS
Clyptus’s Support Services are customized to meet your requirements. We can provide support to supplement your team for FICO, MM, PP, SD, ABAP, Basis – and others – for a fraction of the cost of what you are currently paying.
LEVEL I
- SAP & business process
- General end-user
- Support
- Create or Restart
- BATCH jobs
LEVEL II
- Easy customization
- Easy configuration
- Troubleshoot program failure
- System error research
- Focus on “How to” issues
- General application diagnosis/ troubleshooting
LEVEL III
- ABAP development
- SAP script/ smart form development
- ALE and EDI development
- Customization of new business units
- Concentrates on continuous improvements
Strategic Management Support:
Business and Solution Architect: Optimization, new functionality.Technical and Infrastructure: Landscape optimization, integration and new functionality support
Production Support:
Technical programming services: ABAP, Java Interface development, and NetWeaver Components
Functional: Application configuration and integration
Platform Support:
Basis: System administration, security, transport management, performance management
Infrastructure: Database and operating system admin, backup and recovery, high availability
How do our SAP Support solutions add value to your company?
The efficient support and maintenance methodology of Clyptus delivers ongoing cost reduction and stable operation. Here is how our SAP Support solutions add value to your company:
- Resolve user issues related to transactions and functional issues
- Guide users in the usage of SAP transactions
- Data conversion, ABAP programming
- SAP configurations to enforce new business processes and new modules
- Dedicated remote consulting for your SAP environment
- Direct access to our talented SAP consultants
- Strengthen your existing team and key users
- Reports monthly on system issues, tickets, and performance analysis
